Online gambling software provider SOFTSWISS announced that it has recently further upgraded its Game Aggregator’s B2B Support services to now process VIP client requests.
The company said that its aggregation platform’s newly improved support system is set to adhere to previously implemented principles of providing the “best, most transparent, top quality service to all clients.”
SOFTSWISS rolled out its B2B Client Support service last year. Following its recent upgrades, it will now include several priority queues for helpdesk tickets, with those being labeled urgent, VIP client requests, and regular requests.
Generally speaking, the B2B agents will be sorting out urgent tickets, including fraud suspicion and game provider bet checks, first. VIP client requests are ranked second and then come all other regular requests.
Via its helpdesk, the B2B Support team is tasked with constantly improving the quality and speed of service. SOFTSWISS has explained that, on average, regular clients receive first response to their requests within an hour. VIP clients will now receive first response much sooner as they will be considered express priority.
The complete resolution of a case depends on its complexity, but SOFTSWISS has noted that the majority of issues reported by clients are resolved on the same or the next day. Requests from the VIP queue will be handled by the most experienced B2B Support agents, the company has promised.
”Quickest and Most Up To Date Support
Commenting on their latest important news, Tatyana Kaminskaya, Head of Game Aggregator Department at SOFTSWISS, said that they launched their B2B Support service to address the need to “provide the quickest and most up to date support.”
She went on to note that they highly value their clients and their trust in SOFTSWISS’ Game Aggregator solution and therefore they have decided to personalize their Support service even further by establishing the VIP client priority which is designed to provides additional perks to their rapidly-growing network of clients.
SOFTSWISS’ game aggregation platform is one of the iGaming industry’s largest and most powerful solutions of this type. It hosts more than 11,000 online casino games from over 150 leading developers and suppliers.
The platform is further equipped with player and KYC management, reporting tools, and a flexible bonusing system. It supports multiple fiat and cryptocurrencies and offers a host of marketing tools for player acquisition and retention.
In July, the aggregator celebrated an important milestone, reaching €232 million in gross gaming revenue. And last month, SOFTSWISS further diversified the offering available on the platform by adding crash gambling games, a time-based product that has been gaining momentum in the industry, particularly at crypto casinos.
Source: SOFTSWISS Game Aggregator Introduces VIP Support, SOFTSWISS Newsroom